Introduction
Altum Counselling and Consulting Pty Ltd (ABN: 29 664 957 359), trading as Altum Integrated, is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, manage, and protect personal information.
Scope
This Privacy Policy covers all services provided by Altum Integrated, including therapeutic mental health services, consultancy services, and training workshops.
Types of Information Collected
We may collect personal information including:
● Names and contact details (email, phone number)
● Job titles and professional roles
● Organisational information related to consultancy and training engagements
● Personal and sensitive health information relevant to therapeutic and counselling services
● Qualitative and quantitative data through anonymous surveys and interviews
Collection Methods
Information is collected through:
● Direct communication via phone, email, or in person
● Secure telehealth platforms
● Anonymous digital surveys (Google Forms, Survey Monkey, Mentimeter)
● Qualitative interviews and discussions (with explicit consent)
Data Storage and Security
Altum Integrated securely stores all sensitive health information, including client records and therapeutic case notes, within Cliniko, a dedicated healthcare practice management system. Cliniko uses encryption, complies with Australian Privacy Principles, and is hosted on secure servers located in Australia. Access to this information is restricted to authorised personnel only, with safeguards in place to maintain confidentiality and protect client privacy.
Data Access and Confidentiality
Only authorised personnel within Altum Integrated have access to your information. We will not disclose your personal information externally without explicit consent, except as required by law.
Retention and Disposal
Personal information is retained only as long as necessary for service provision or legal requirements. Upon completion of a project or service, information is securely disposed of or anonymised in accordance with professional guidelines and regulatory obligations.
Consent
We collect sensitive and health information only with your explicit consent. Participation in surveys or interviews is voluntary, and anonymity is maintained unless otherwise specified and agreed.
Third-Party Providers
We may use third-party services for transcription, secure telehealth, and professional practice management systems for clinical case notes and records. We ensure these providers maintain confidentiality, comply with privacy obligations and where needed we ensure informed consent regarding the use of these services.
Access and Correction
You may request access to, or correction of, your personal information by contacting us directly.
Complaints and Contact
If you have concerns or complaints about our handling of your personal information, please contact: Shawn van der Linden, Managing Director: Email: shawn@altumconsulting.com.au We will respond promptly and work to resolve any issues confidentially.
Policy Updates
We may update this policy periodically. Updates will be available on our website.